Rain Media: Customer Care Admin Specialist

Hiring: Customer Care Admin Specialist

Company: Rain Media / Organics Ocean brand

Status: Full-Time/Contract

Location: Remote/Philippines

Position Overview

Do you love supporting customers and ensuring their experience is seamless? 

Are you energized by solving problems with accuracy and care? 

Do you thrive in a collaborative environment where accountability and transparency matter?

Then the team at Rain Media needs you!

We’re seeking a Customer Care Admin Specialist to join our growing Customer Care Department. In this role, you’ll be part of the operational backbone that keeps our customer experience running smoothly. You’ll manage refunds, reships, chargebacks, fraud checks, and customer feedback with precision and empathy. You’ll also help protect our brand reputation by monitoring reviews and social media mentions, ensuring our voice remains consistent, trustworthy, and customer-focused.

Beyond daily operations, you’ll contribute to ad hoc projects such as data reporting, research, and process optimization initiatives that help our team continually improve. You won’t be assigned all responsibilities at once, but you’ll be part of a robust team that shares accountability for these critical tasks.

You are perfect for this role if you’re detail-oriented, proactive, and thrive in a fast-paced environment. You care deeply about accuracy, accountability, and transparency, and you enjoy collaborating with a supportive global team. If this kind of work excites you, and you want to be part of a company that values honesty, innovation, and perseverance, you’re a great fit for this Customer Care Admin Specialist role!

Responsibilities 

• Deliver excellent customer service through email, chat, and outbound follow-ups as needed
• Manage refund, reship, and chargeback inboxes, ensuring inquiries are handled within 24 hours
• Handle brand reputation management by responding to reviews and assisting with social media platforms where customer feedback appears
• Identify recurring issues and report actionable insights to leadership for fast resolution
• Process refunds, reships, fraud investigations, and customer service-related admin tasks with accuracy and care
• Conduct reporting and research tasks to support leadership and the wider customer care team
• Collaborate with other Admin Specialists and the Customer Care Leadership Team to maintain alignment, improve processes, and uphold performance metrics

Requirements 

This position is for a person who is:

• Organized
• Detail-oriented
• Proactive and takes initiative
• Enthusiastic and collaborative
• Excellent with follow-through
• Solution-oriented
• Strong communicator with professional writing skills
• Comfortable multitasking in a remote environment

Additional requirements:

• Must speak/write fluent English
• 2+ years of experience in customer service, brand reputation, or e-commerce administration
• Familiarity with Shopify, Slack, ClickUp, Fulfillment Order Management Tools, and social media/review management tools
• Ability to work between 8am – 8pm EST
• Access to a computer and a reliable internet connection (25 Mbps or higher)
• Reliable, distraction-free work environment and backup electricity supply
• Noise-cancelling headphones
• Windows: Windows 10 (64-bit) or newer, Intel Core i5 (8th Gen or newer) / AMD Ryzen 5+, 8 GB RAM (16 GB preferred), SSD storage (256 GB minimum), stable internet 25 Mbps+, latest Chrome or Edge
• macOS: Monterey (12.0) or newer, Apple M1 chip or Intel Core i5 (2020+), 8 GB RAM (16 GB preferred), SSD storage (256 GB minimum), stable internet 25 Mbps+, latest Safari or Chrome

This position is NOT for someone who:

• Prefers a slow-paced work environment
• Is not detail-oriented or goal-driven
• Is unavailable to work during EST operating hours

Software Utilized by Company

Shopify, Slack, ClickUp, Fulfillment Order Management Tools, Google Workspace, Social media/review management platforms

Offer Details

• Full-Time, Remote - Philippines
• Pay range: Based on the local market for a similar position

About Organics Ocean

To learn the founder’s story and more about Organics Ocean, visit the website. The company is a place for innovation. Team roles and responsibilities are clear, and the passion for being a part of something bigger than one’s self is shared among everyone. The environment is casual, but the work is serious. Riding this wave of growth only works with A-Players on the team, and that is what everyone is: an A-Player.

Cultural Pillars:
● Accountability: Take full ownership of your responsibilities and their outcomes. You commit to seeing tasks through, accepting both successes and failures as your own, and continuously learning and improving along the way.
● Attention to Detail: We are fully focused on the task at hand. In eCommerce, every action has a ripple effect; one mistake can impact the entire process. By carefully attending to your work, you ensure that each detail contributes to the success of the whole. 
● Honesty & Trust: We are transparent, even when it's difficult. Speaking up about hard truths, especially when mistakes are made, helps us address issues before they become bigger problems. As a company, we need to know the challenges to fix them. Avoiding the truth only allows issues to fester and harm the company in the long run. 
● Innovation: We are continuously pushing the boundaries and exploring new ideas. We're not tied to the status quo—if you see an opportunity for improvement, speak up. We value and encourage fresh thinking to drive the company forward.
● Move Fast and Persevere: We push forward with speed and determination, even when things get tough. In the fast-paced world of e-commerce and startups, challenges are inevitable. Success comes from acting quickly, adapting, and staying resilient when obstacles arise. We don’t slow down when things get hard; we press through and keep moving forward.

Interview Process

To apply, please fill out an application at: https://hiring.integrateup.co/

Our recruiting process takes approximately four to five weeks and includes four rounds:

1. Initial Application
2. Skills Application
3. Live interview HR Director
4. Final interview with the hiring manager

If selected, you will be invited by email to progress to the next round.