Young Viper Gear: Director of Operations

Position Overview

Do you excel at building and refining operational systems to drive growth for e-commerce brands, especially on Amazon? 

Are you passionate about process optimization, strategic planning, and working across international teams? 

If so, this may be the opportunity for you!

Jennifer Young, CEO of Young Viper Gear LLC is seeking a full-time Director of Operations to help her improve conversions on the company’s impressive library of 900+ Amazon products listings. 

Young Viper Gear LLC strives to enhance everyday living with high-quality, affordable products that bring convenience, innovation, and style to their customers’ lives. Jennifer and her team also work to elevate global commerce by creating valuable products, sharing transformative knowledge, and developing cutting-edge tools that empower sellers and brands to succeed, all while maintaining a leading standard of excellence.

Young Viper Gear LLC is looking for a seasoned Director of Operations located on the west coast to lead the company's Amazon-focused operations. As a key player in the leadership team, you will directly manage a team of five and be responsible for ensuring smooth daily operations while implementing long-term strategic plans. This role will focus on driving executional excellence, from optimizing supply chains to enhancing Amazon marketing strategies, ensuring alignment with business objectives and growth targets.

In this role, you’ll leverage your operational expertise to help scale the company from $20 million in annual revenue to 9 figures, enhancing both efficiency and effectiveness across departments. You’ll work closely with teams in China, aligning processes and ensuring seamless collaboration. If you’re passionate about leading teams, refining processes, and delivering tangible results in a fast-paced, high-growth environment, this is the role for you.

Responsibilities (tasks associated with the role)

Operations Management

• Oversee day-to-day operational activities, ensuring efficient management of teams, workflows, and project execution.
• Develop and optimize Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs) for various departments to ensure alignment with company goals.
• Manage the performance of direct reports and implement strategies to enhance overall team productivity and accountability.

Strategic Planning & Execution

• Execute the company’s strategic initiatives, supporting the CEO in turning high-level visions into actionable plans.
• Lead the development and implementation of operational frameworks such as OKRs, EOS, or 4DX, ensuring processes are scalable and sustainable.
• Create annual and quarterly plans to drive operational efficiency and oversee the integration of new business units and divisions.

Cross-Functional Team Leadership

• Manage five direct reports, primarily in the Amazon product division, and split management duties across marketing, sales, and logistics.
• Set performance goals, oversee dashboards, and ensure each team’s operations align with overall company objectives.
• Lead HR tasks, including performance reviews, team discipline, and compensation planning, with a dotted line to the HR department. 

Process Optimization

• Identify areas for process improvement and efficiency, driving cost optimization across the supply chain and operations.
• Oversee the optimization of Amazon marketing strategies, including managing listings, improving conversion rates, and enhancing product visibility through Amazon’s marketplace tools.

Cross-Cultural Collaboration

• Ensure seamless collaboration with international teams, especially those based in China, adapting management styles to cross-cultural dynamics.
• Facilitate regular team meetings across time zones, ensuring clear communication and maintaining relationships with the international team.
• Be flexible with scheduling, including late-night meetings to accommodate global time zone differences.

Supply Chain & Logistics Management

• Oversee shipping cost optimization and supply chain management to ensure products are delivered efficiently and cost-effectively.
• Collaborate with the product and marketing teams to prepare for product launches and implement marketing strategies that boost visibility and sales.

Team Growth & Leadership Development

• Foster a culture of accountability, integrity, and continuous improvement within the team.
• Lead and coach team members, ensuring professional growth and alignment with the company's mission and values.
• Drive team expansion, including leading hiring efforts and building team capabilities to match business growth from 20 to 40 employees.

Requirements (expected proficiencies to excel in this role)

• 5-7+ years of experience in operations management
• Proven experience scaling operations for companies from 20-40 employees and achieving 8 to 9 figures in revenue.
• Strong background in project management, process optimization, and dashboard creation.
• Leadership experience, with a proven ability to manage teams and drive results.
• Experience working cross-culturally with international teams, particularly in China.
• High emotional intelligence (EQ)
• Strong problem-solving skills and proactive approach
• Ability to engage in direct communication
• Structured and process-oriented
• A drive to get things done and hit targets
• Ability to concentrate on specific tasks and projects, and see them through completion.
• Preferred: Experience with OKRs, EOS, 4DX, or Amazon aggregator experience.
• Preferred: A parent who understands family-oriented products.

Working Hours & Location

This is a remote role. Flexibility is required to work across time zones, with regular working hours to overlap with the team in China (9:30 AM-6:30 PM China time / 6:30 PM-10:30 PM PST). There is a strong preference for someone working within the PST time zone.

Software Utilized by Company

Amazon Store Builder, Amazon A+ Page, Lark, Lark Docs, Google Workspace, WeCom, lingxing, BambooHR, Clockify

Current Team Members

CEO, Creative Director, Product Manager, Copywriter, Sourcing Manager, QC Engineer, Data Engineer, Marketing Team

Offer Details

This is a full-time, remote, employee position.

Pay is between $130,000-$150,000/year based on experience.

About Young Viper Gear LLC

At Young Viper Gear LLC, our mission begins with our desire to elevate global commerce by creating valuable products, sharing transformative knowledge, and developing cutting-edge tools that empower sellers and brands to succeed. 

By leading the way in brand excellence, we strive to both set the standard for exceptional customer experiences by offering innovative solutions and nurturing a community of successful brands.

Our mission includes inspiring and enhancing everyday living by providing high-quality, affordable products that bring convenience, innovation, and style to our customers’ lives. 

We also seek to become the leading partner with other brands on Amazon to elevate them with tailored, data-driven strategies, support, and exceptional management that drive innovation, sales, growth, visibility, and strong brand identities.

You can learn more about the company HERE.

The cultural pillars of the company include:

• We believe in transparency and honesty.
• We believe in being empathetic and understanding.
• We believe in a win-win mindset and finding good solutions that work for all parties.
• We believe in continually learning.
• We believe in long-term thinking and focus.
• We are good people who care about each other.
• We help each other grow and achieve more.