Dr. Tim Ltd: Community Manager

Position Overview

Are you passionate about building meaningful relationships and fostering vibrant communities?

Do you thrive in environments where you can fully own your work and turn creative ideas into action?

Do you have a personal interest in longevity and wellness? 

Dr. Tim Ltd is pioneering a longevity wellness clinic based in Cheshire, UK, dedicated to enhancing health span and lifespan through advanced medical interventions, preventive care, and personalized wellness programs. The multidisciplinary team comprises experts in medicine, nutrition, fitness, and holistic health, all committed to providing exceptional care and innovative solutions to our clients.

The company also provides online education of high-quality video-based instruction for longevity and wellness practitioners for a worldwide audience. Over the coming 3-5 years, the company is dedicated to building a tribe of medical professionals whose values and success are a beacon of light for their patients. 

We are seeking an energetic, creative, and highly motivated Community Manager to be the face of our community, exclusively engaging with members to create a dynamic and supportive environment. In this front-facing role, you will have complete ownership over building relationships, answering queries, resolving issues, and fostering meaningful connections within our membership.

As the heart and soul of our community, you’ll actively manage the Facebook group, post content, host live events, and oversee community portals to ensure members feel supported, informed, and inspired. You’ll also play a key role in gathering feedback, driving engagement, and creating unforgettable “wow” moments for members. Additionally, you’ll spearhead the development of a leadership program to empower members and elevate participation.

The ideal candidate is a bubbly extrovert passionate about connecting with people, turning ideas into actionable plans, and independently taking ownership of their work. You’ll collaborate closely with the customer success team but act as the primary point of contact for all membership-related activities. This role is perfect for someone who thrives in an environment where they can take initiative, make decisions, and bring fresh, creative ideas to life.

If you are action-oriented, people-focused, and ready to make a lasting impact, we’d love to meet you!

Responsibilities (tasks associated with the role)

Idea Generation and Execution

• Develop creative initiatives to foster member engagement, retention, and satisfaction.
• Take ownership of ideas and implement them efficiently, ensuring alignment with community goals.

Frontline Community Management

• Serve as the primary point of contact for all community members, handling conversations, queries, and concerns exclusively.
• Foster a welcoming and engaging environment across the community, with a focus on member satisfaction.

Facebook Group Management

• Manage daily interactions, posts, and discussions within the Facebook group, ensuring alignment with brand voice and community values.
• Proactively engage with members through comments, messages, and posts to build relationships.

Live Events Coordination

• Organize and host live virtual events, ensuring a fun and professional experience for participants.
• Drive attendance and engagement by promoting events within the community.

Content Management

• Oversee the organization and curation of content within community portals, ensuring relevance and ease of access.
• Regularly post and share updates, announcements, and value-added content to maintain group engagement.

Collaboration with the Customer Success Team

• Partner with the customer success team to align community efforts with broader company goals and ensure seamless issue resolution.
• Track community feedback and relay actionable insights to internal teams for continuous improvement.

Creating ‘Wow’ Moments

• Identify opportunities to surprise and delight community members through thoughtful actions and personalized interactions.

Community Engagement Personality

• Represent the brand as a lively, approachable, and enthusiastic face in the group, maintaining a high level of positivity and energy.

Requirements (expected proficiencies to excel in this role)

This position is for a person who is/has:

• Executes and completes tasks
• Excels at building relationships online
• Empathetic and caring
• Creative and innovative
• Positive and energetic
• Resilient and adaptable
• Organized and detail-oriented
• Reliable and accountable
• Collaborative and team-oriented

Additional requirements:

• Reliable internet connection
• Reliable and distraction-free work environment 
• Overlapping hours with GMT/UTC time zone (UK timezone)
• Ability to work from 7-9 pm weekly GMT/UTC time zone hours for online events
• Ability to travel internationally up to twice a year if required

Software Utilized by Company

MS Teams, MS Office, Google Workspace, Dropbox, Meta Business Suite, WordPress, GoHighLevel, Canva, Adobe, Zoom

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for professional development and continuing education.
• A supportive and collaborative work environment.
• The chance to be at the forefront of longevity and wellness innovation.

About the company

We’re very much a driven, fast-paced, and creative team at Dr Tim. We’re known in the market for cutting-edge education but also for speaking truths and shaking things up. ‘Radical candor’ is one of our 5 core values for how we all show up to work each day – if something needs saying, let’s say it!  

Working at Dr Tim means a fun, playful but also hard-working environment where we use that energy to break the mold and do things differently to our competitors. We embrace uncertainty and encourage all our team to have a curious mind and be willing to embrace progress before perfection – this is how we grow quickly and stand out from the crowd - by being willing to fail instead of being quick to blame. 

Being fully privately owned means we don’t have to answer to any outside, controlling party (like banks or private investors). This has allowed us to set our own pace and to get the whole team’s ideas involved in how we shape the business. We want everyone at Dr Tim to feel a part of something bigger where how you think can really make a big difference to the company’s future, the standards in a developing industry, and also how you grow and develop as a person.

You can learn more about the company HERE

How things are done at the company (AKA company values):

• Brave and curious. Everyone on the team is into personal development which means we’re constantly asking ourselves empowering questions and being brave enough to try new approaches.
• Radical candor. We bravely challenge each other and the status quo, but always with the very best of intentions to move the needle.
• Progress over Perfection We are the opposite of a stuffy corporation. We know that to succeed we must fail a lot which requires a lot of testing.
• LOLs. We have an irreverent sense of humor! There’s lots of banter in meetings.
• Scalable thinking. We know there’s freedom in finding what works best and creating a system operating procedure (SOP) to ensure it gets replicated as we grow. We haven’t always done this, but we’re now fully signed up to its power.