Director of Operations

Remote
Full Time
Experienced

Company name will be provided in second step of the process.

Are you a seasoned Director of Operations that has experience implementing EOS within a business?

Do you have experience and passion working in an ecommerce business?

Is the start up environment your comfort zone?

This role is perfect for the Integrator that loves to bring structure and can visualize a roadmap of systems that will allow the company to operate more efficiently. Team leadership is another key component of this role. You will have a direct impact on cultivating the culture within the company. This culture is one that has super clear communication with 100% open door to management. Everyone on the team knows their exact role and responsibility, and they should feel part of a mission that is bigger than themselves.

You are perfect for this role if you have experience with the EOS system. Gino Wickman has a permanent place on your bookshelf, and you continually refer to Traction and Rocketfuel throughout your career. The CEO is the Visionary and you are the Integrator that will take over the machine that executes marketing and fulfillment. This will allow the CEO to get out of the day-to-day and focus on innovation and growth of the company. You are decisive, always forward thinking, and a strong leader with effective conflict management skills. Now is the time in your career to go all-in with one opportunity. 

If you score 100% Integrator on the Rocketfuel test (or close to it), and this kind of work excites you, then this role might be perfect for you! 

Responsibilities (tasks associated with the role)

Team Management and Development

  • Manage and lead team members to achieve goals, assessing resource needs, sourcing and managing project-based contractors as needed
  • Manage agencies ensure KPIs are achieved
  • Lead full hiring process and cycle for new team members as needed. Including recruiting and onboarding.
  • Conduct regular employment reviews with each team member
  • Develop internal training programs for internal use
  • Conduct team meetings 

Operations

  • Implement and manage an EOS system within the business
  • Integrate all major operating functions of the business
  • Ensure thorough communication throughout the organization
  • Create and automate (where possible) systems for the day-to-day activities of the business to simplify and streamline efforts
  • Create and write SOPS for all areas of the business, and keep SOPs up to date
  • Regularly analyze business systems and processes and implementing changes as needed
  • Partner with the CEO to execute the business plan and achieve growth and revenue objectives
  • Track key metrics for business activities to measure the effectiveness of efforts and give strategic guidance to move the company forward
  • Forecast, manage and troubleshoot supply chain issues
  • Analyze and improve the customer experience in every area of the business

Customer Service

  • Analyze and improve the customer experience in every area of the business
  • Optimize software to improve customer retention and mange CS reps

Social Media

  • Lead the creation and implementation of social media channels and strategies, utilizing team members as necessary.

Requirements (expected proficiencies to excel in this role)

This position is for a person who is:

  • Experience working with an ecommerce company
  • EOS Certified or equivalant working experience
  • Exceptional written and verbal communication skills
  • Detail-oriented
  • Decisive
  • Adaptive self management skills
  • Excellent at planning
  • Strong, provide leadership and management skills
  • Effective conflict management skills
  • Accountable
  • Strong interpersonal skills
  • Organized

Additional requirements:

  • Access to a computer 
  • Reliable internet connection
  • Reliable and distraction-free work environment

This position is NOT for someone who:

  • Prefers a slow-paced work environment
  • Does not have experience with ecommerce

Software Utilized by Company

Klaviyo, Go High Level, Gem Pages, Shopify, Trello, Slack, Telegram, Skype, Google Workspace, Dropbox, Microsoft360, GoDaddy

Current Team Members

Customer Service, Assistant, Fulfillment House, Media Buyer, Developer, Designers, Branding Contractor, Amazon launch team, Email Agency

Offer Details

This is a full-time, remote, employee position. Pay is between $90,000-$100,000/year (based on experience). Benefits include:

  • Healthcare allowance
  • Paid Holidays
  • PTO
  • Up to $75/mos cell phone credit
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